Did you know that the odds of successfully selling to a prospect increases a 100x if responded to within 5 minutes vs 30 minutes? Yet most take over an hour to respond to online inquires.
The same study also told us that the odds of actually converting a lead if talked to within the 5 minutes improves 20 times over an email response! This means a quick response over the phone is the key to signing up more business.
The trick is, how do you get those doing a search online for your product or business service, to give you a call? This is what small business owners need to get good at, using the telephone more. Retail marketing consultant Winston Marsh had some great practical tips on how to use the net and telephone combo a few years back…Listen to his 15 min audio podcast below.
Tools that help alert you to new business
One popular solution to shorten the response time is HelpScout, used by millions worldwide. Features include a slick online dashboard all staff can view, as well as a mobile app or SMS alert options, ensuring you respond within those first precious minutes. This system can be added to a WordPress business site or WooCommerce storefront.
For details and costs on these options, fill in our inquiry form below